PetZico - Returns and Exchange policy

Welcome to PetZico! 🐾 We are thrilled that you’ve chosen us as your one-stop destination for all things pet-tastic. Our mission is to keep those tails wagging and whiskers twitching with joy! 🐶🐱

We are sure you will refer to our Size Guide, product images, and accompanying description before making a purchase. If you have any doubts or queries, feel free to contact us before making a purchase, so that chances of returns or exchange are minimized and we are personally able to guide you to make the best decision.

Although we do understand that sometimes even the most fashion-forward furballs might have a change of heart about their new outfits, or perhaps the sparkly collar just isn’t as sparkly as expected. No worries! We’ve crafted a Returns and Exchange Policy that’s as friendly and warm as a cuddly kitten and as helpful as a loyal pup.

So, grab a treat, sit back, and let us guide you through all the details about our Happy Paws Returns and Exchange Policy:

1. Fur-tastic Returns 🐕🌟

1.1 Ample Time Limit

We want you to feel paw-sitively confident about your purchase. That’s why there is a whopping 30 days time limit for returns. Take your time and relax, we’re here to help!

1.2 Condition Matters

To keep things fair and fuzzy, please make sure the items are in brand-new, unused condition. They should still have their tags and be in their original packaging.

1.3 Proof of Happiness

For us to give you the best service, make sure you have your proof of purchase handy, whether it’s an order number or a receipt from your Happy Paws-shopping spree!

2. Pawsitively Easy Process 🐾🛒

2.1 Online Returns

Our return process is as easy as teaching an old dog a new trick! Follow these simple steps:

Log In to Your Account: Visit our website and log in to your account.
Navigate to Orders tab: Click on ‘Order History.’
Choose Your Order: Select the order with the item you want to return.
Click to Start the Fun: Hit the “Initiate Return” button and follow the bouncing ball – we mean instructions!

2.2 Guest Returns

No account? No problem! If you checked out as a guest, reach out to our Customer Support team at sales@petzico.com or by clicking the Whatsapp chat option on the bottom right corner of the window. They’re eager to help you with your return!

2.3 Return Shipping

We all know, all returns have a negative impact on the environment, and also on business viability. While we’d love to provide free return shipping to every pet lover out there, though currently, customers are responsible for return shipping costs. 📦🚚

3. Howl-tastic Exchanges 🐶🎁

3.1 Online Exchanges

Need a different size or color? Exchanges are a breeze! Here’s how:

Log In to Your Account: Same as for returns – log in!
Go to the Orders tab: Click on ‘Order History.’
Select Your Order: Choose the order with the item you want to exchange.
Click to Start the Pawty: Hit “Initiate Exchange” and follow the flow!

3.2 Guest Exchanges

Guest shoppers, you’re included too! Just contact our Customer Support team at sales@petzico.com, or by clicking the Whatsapp chat option on the bottom right corner of the window and they’ll get the exchange paw-ty started!

3.3 Exchange Shipping

Good news! We’ll cover the shipping cost to send the replacement item to you! 🎉🎁

4. Purr-fect Refunds 🐱💰

4.1 Refund Method

Refunds will be issued using the same payment method you used to make the purchase. We aim to keep things simple and hassle-free!

4.2 Quick Processing Time

We know you’re excited to get your refund, so we’ll make it snappy! Expect your refund to land back in your account within 10 business days after we receive your return.

4.3 Refund Amount

Your refund will include the purchase price of the awesome products although any applicable taxes if already been paid to the government would have to be deducted. The refund amount will not include any discounts, promotions, or shipping charges too.

4.4 Gift Return Happiness

If you received an item as a gift, don’t worry; we’ll send the refund to the gift giver in the same way they paid. No awkward conversations needed!

5. Exceptions and Non-Returnable Items 🚫

We want to be honest and upfront about a few exceptions:

Customized or Personalized Items: Items made especially for your pet’s unique style are non-returnable.
Clearance or Final Sale Items: Items marked as clearance or final sale at the time of purchase won’t be eligible for returns. Though we can help with exchanges when needed, just reach out to our awesome customer support team on mail or whatsapp chat and they’ll surely help.
Hygiene Products: For the well-being of all fur-friends, hygiene items like pet food, grooming products, and litter boxes can’t be returned.

6. Damaged or Defective Items 🐶🛠️

If your fur baby receives an item that’s damaged or just not up to their high standards of quality, contact our Customer Support team within 7 days of receiving your order. We’ll make it right, and we’ll even cover the return shipping cost.

7. Cancellations and Changes 🐾🔄

7.1 Order Cancellations

Changed your mind? No worries! Contact our Customer Support team ASAP, and we’ll do our best to cancel your order before it goes out for delivery.

7.2 Cancellation Fees

There are no cancellation fees if you cancel before we ship your order. If it’s already on its way, simply follow our easy return process.

8. Friendly Feedback Welcome 💌

Your feedback helps us improve our store and services. Whether it’s a wagging tail or a happy meow, or even suggestions for making your shopping experience even better, we’d love to hear from you. Reach out to our Customer Support team or fill out our online feedback form – we’re all ears!

9. Policy Tail-wags and Updates 🐕🐾

We’re constantly evolving to make sure your pet’s happiness is our top priority! Our Returns and Exchange Policy might get even more tail-waggingly amazing in the future, so check back periodically for updates.

10. Conclusion: Your Pet’s Happiness is Our Priority! 🐱🥰

Thank you for choosing PetZico as your trusted source for all your pet’s needs. We’re here to make your pet parenting journey a joyous one. If you ever have questions, concerns, or just want to share a cute pet picture, our Customer Support team is here to help!

Remember, your pet’s happiness is our ultimate goal, and we’re delighted to be part of your pet’s adventures. Happy shopping, and here’s to many more happy tails and purrs! 🐾

Warm Wags,

Team PetZico